How We Handle Your Data

1. Who We Are

Triology Institute is the Learning & Development vertical of Triology Business Lab Pvt. Ltd., based in Vishrambaug, Sangli, Maharashtra, India. This privacy policy applies to all data collected through our website www.triologyinstitute.org and associated landing pages.

2. What Data We Collect

When you submit an enquiry form on our website, we collect:

• Full Name — to address you personally in our communications
• Phone Number — to reach out via WhatsApp or phone call within 24–72 hours
• City — to understand your location and programme relevance
• Email Address — if provided via the main site form, for email correspondence
• Programme Preference — to tailor our response to your interests
• Message — any additional information you choose to share

3. How We Collect Data

We collect data in two ways:

• Form submissions: Data you voluntarily enter into our enquiry forms on the landing page and main site.
• Meta Pixel (Facebook): Our website uses the Meta Pixel — a tracking tool provided by Meta Platforms, Inc. This pixel collects information about how you interact with our site (pages visited, form submissions) and helps us measure the effectiveness of our ads and deliver relevant advertising on Facebook and Instagram. The pixel may set cookies and collect your browser information, IP address, and the URL pages you visit. This data is processed by Meta in accordance with Meta's Privacy Policy.

4. Why We Collect Data

We use your data for the following purposes:

• To respond to your programme enquiry via phone or WhatsApp (our primary communication channel)
• To send you programme-related information you've requested
• To measure and optimise our advertising campaigns via Meta Pixel
• To improve our website and programme offerings
• To maintain a record of enquiries for internal reporting

5. Where We Store Data

Your form submissions are stored in:

• Email: Sent to our admissions email address (admissions@triologyinstitute.org) via standard email transport.
• Google Sheets: Logged in a private Google Sheet accessible only to authorised Triology Institute team members. Google's privacy practices are governed by Google's Privacy Policy.
• Meta (Facebook): Pixel event data (including PageView and Lead events) is processed by Meta on their servers. This may include hashed personal data for matching purposes. Meta's data practices are governed by Meta's Privacy Policy.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share data only in the following cases:

• Service Providers: Google (Sheets, Gmail) and Meta (Facebook Ads) process data on our behalf under their respective privacy frameworks.
• Legal Obligations: If required by law or to protect our legal rights.

7. Data Retention

We retain your enquiry data for the duration of the programme batch you enquired about, plus up to 12 months thereafter, unless you request earlier deletion. Pixel-level data is retained per Meta's data retention policies and can be controlled through your Facebook Ad Preferences.

8. Your Rights

You have the right to:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data at any time.
• Opt-out of Pixel: You can opt out of Meta Pixel tracking by visiting Facebook Ad Preferences or using the Digital Advertising Alliance opt-out tool.

To exercise any of these rights, email us at admissions@triologyinstitute.org.

9. Cookies & Tracking

Our website uses:

• Meta Pixel: A tracking cookie placed by Meta Platforms that helps us measure ad conversions and build audiences for advertising. This is a third-party cookie governed by Meta's cookie policies.
• No other cookies: We do not use analytics cookies, session cookies, or any other tracking mechanisms beyond the Meta Pixel.

You can control cookies through your browser settings. Disabling cookies may affect the performance of certain features.

10. Children's Privacy

Our programmes are designed for graduates and professionals. We do not knowingly collect data from individuals under the age of 18. If you believe a minor has submitted data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us: